Massage Envy – Long Beach Town Center

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• Friendly staff and very clean facility. Techniques and pressure levels vary greatly, so make sure that you take note of the names of masseuses that you like and don't like and book appointments accordingly. Last minute, whoever's available appointments can be very hit or miss.

• Good prices and therapists. I would give a 5 stars but the only problem was the therapist leaving multiple times

• These people are thieves. I bought a gift card. They charged me twice and never put money on the gift card. I would understand if it was a mistake but after calling them for weeks, they have still not offered a refund and told me to go to my bank...and also no apology. They are happy to keep my money. The most unprofessional and incompetent customer service I’ve ever seen. Please avoid this location. They don’t have any idea what they’re doing.

• Excellent massage technicians. The staff is very warm courteous and professional! The Massage Envy Long Beach is a very clean and reputable place!!!

• I have been a member for the last couple of years. All was well in the beginning but most recently the service has been terrible. The most recent experience was when in December of 2018 I submitted a contract cancellation form for my mother because she would be having knee surgery. I personally handed this form in and was told I would receive and email copy confirming it had been submitted. I never received such an email but I still trusted they had done their job. Much to our surprise not only they not submit this form and continue to charge my elderly mother, but they claim to have no record of it. I went in personally to speak with a manager about this matter but they refuse to reimburse my mother. I can definitely say they are extremely disorganized as I have witnessed them looking for misplaced papers, have waited days for a return call, didn't receive a return call from the owner after I requested one, and even the manager I spoke with in person admitted to me their record room was a big mess and she would try to find my mothers file.
  Before this experience, I called to booke a massage for myself and explained I had not gone in a while because I was pregnant and had bad morning sickness but was not feeling better for a massage. When I arrived and was already in their tranquility room, five minutes before my session was to begin, they came in and said my therapist was not liscenced to give prenatal massages. When they called the day prior to confirm my appointment, I reminded them I was pregnant. Yet they overlooked this fact and didn't catch their own mistake till five minutes before my session. This was to be a 90 minute session which my husband and I planned for so that he would be able to stay at home with our three children. All they offered was to give me a free 60 minute session. Had I canceled 5 minutes before my session, I would have gotten the full 90 minutes charged. How is it that they can only do 60 minutes. That was not fair at all. They wasted 90 minutes of mine and my husbands time.
  I'm extremely disappointed in their recent front desk service and have also witnessed the employees themselves on personal calls outside the establishment complaining about management. These people need to be honorable and do the right thing. I will be moving forward and reporting them.