Massage Envy

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• Thank you so much Shelly for the amazing massage. Massage Envy has great service and amazing staff! They are also open during flexible hours which is really helpful if you work that 9-5 life.

• Loved this place for a long time. How many policy problems I've had in the last year my opinion has changed. Some therapists are great others some not. Love the massage gun that they offer.

• I have to say, I've had my differences with Massage Envy on their monthly auto-charge procedure, but I do enjoy the services and pricing. And I LOVE my massage therapist, Taylor. He is wonderful!! Better than massages I've had at twice the price. The spa is clean, stylish and comfortable. Highly recommend it!

• I love massages, they have memberships, nice place ,comfortable environment

• Do not do business with this company, you will regret it dearly. I bought a one year membership and at the conclusion of my final appointment, I was taken through a renewal script/sales pitch, offered an incentive, etc...I stated clearly that I had no interest in renewing. I answered the clerks questions several times "No" I do not wish to renew. I signed something to that effect and left under the assumption that was the end of the agreement. Massage Envy continued to charge my credit card $60 per month from Oct 2019 thru Sep 2020, $720 stolen! When I discovered the issue, I immediately called the Boise location. I was told to expect a call from Lori Eastman, General Manager. She never called. I went into the Nampa location near my home, spoke to Shalyssa, Clinic Administrator. She assured me that she would cancel the membership immediately, and Lori Eastman would call me to refund the money. Lori Eastman ignored my messages submitted through her staff and never called me back! I finally got Ms Eastman's direct phone number and when I spoke to her, she refused to refund the money. Challenged me to prove I had cancelled the agreement a year ago with something in writing.

  These auto renewal contracts are designed to steal your money. How else do you explain a company taking a payment every month for a year and never having to provide any service to that customer? They are deceitful and greedy! THEY TOOK MY MONEY, PROVIDED NO SERVICE, INCURRED NO EXPENSE BUT, REFUSED TO REFUND MONEY THEY SIPHONED OFF MY CREDIT CARD FOR A YEAR. This type of contract should be illegal, it's designed to prey on people's weaknesses.